Vivid Seats isn't the only company to face a lawsuit over its refund policy since the mass cancellation of concerts and events following the eruption of the pandemic. Vivid Seats Class Action Alleges 'Shameful Response' To ... Ready . Does Vivid Seats Have a Refund Policy? Because Vivid Seats's third-party sellers set the ticket price and because pricing is subject to the forces of supply and demand, the price may be above or below face value. Unfortunately, no. A Vivid Seats spokesperson said that the company was "deeply sorry" Trinder did not receive his tickets on time and that it offered him extra store credit, on top of a refund. All sales are final. But neither Vivid Seats nor StubHub is giving cash refunds for postponed concerts, as long as there is a future date on the calendar. Ticketmaster didn't respond with a comment, but Vivid Seats wrote, "In the event of a canceled event, Vivid Seats offers customers a refund of 100% of their order. Stoogenke checked Vivid Seats' refund policy. Vivid Seats customers enjoy a 100% Buyer Guarantee and in-house order support available daily by phone. Seat Geek, etc. Additional fees, like shipping, can be as much as $25 . You can also view common delivery questions. March 12, 2021, 11:09 AM. No refunds or other compensation will be given without the original tickets, unless otherwise determined by Vivid Seats, in its sole discretion. *Terms and Conditions Apply App Features: • Vivid Seats Rewards: Earn toward a reward credit with every ticket purchase. All items wanting to be return MUST be reported within 30 days of the original invoice date. The agreement, announced by New York Attorney General Letitia James Friday morning, stems from refunds that Vivid Seats' clients refused consumers for events cancelled in the wake of the COVID-19 pandemic. Sellers are automa. And while Vivid Seats says the ticket appeared legitimate, we reached out to the site's management which is now investigating. StubHub, Vivid Seats, Ticketmaster Exchange, etc) will be subject to the refund policy of the ticket marketplace. • Vivid Seats: If an event is canceled and not rescheduled, Vivid Seats says customers will get a full refund including delivery charges through its 100% Buyer Guarantee. The company will send an email . No refund. New Policies Floor Seats. Due to the nature of a live ticket marketplace, all sales are final. In the suit against Live Nation and Ticketmaster, the plaintiffs allege Live Nation announced April 13, 2020, that it would not issue refunds for events that were . in addition, through the "vivid seats gives back" program, for those receiving rewards cash loyalty credits, vivid seats will donate an extra 10% beyond your order total to support vivid cheers, inc., a charitable organization whose mission is to support causes and organizations dedicated to healthcare, education, closing the digital divide and … Consumers satisfied with VividSeats most frequently mention customer service, purchase tickets and phone call. Tap Tickets in the navigation bar at the bottom.. 3. I bought mine from vivid seats but they have a no refund policy. Vivid Seats does not offer a return policy for any purchased ticket. Often, floor seats/front row seats can be some of the most expensive tickets at a show. Vivid Seats, or any third-party resellers. Philadelphia, PA 19103. Using the Website. Instead of refunds, StubHub is issuing a 120% credit that can be used for an order . Ages 21+. Vivid Seats Inc - Class A (SEAT) shares closed today at 1.9% above its 52 week low of $9.38, giving the company a market cap of $735M. The plaintiffs say that Vivid Seats customers are willing to pay premium prices for tickets as well as substantial fees of more than 20 to 30 . Shipping is non refundable in either direction unless approved by Vivid Racing. It states that when an event is canceled, ticketholders have the choice of getting a full refund or credit plus 10%. No Refunds. "As a consequence of [Vivid Seats] unfair and deceptive advertising and manufacturing practices, Plaintiff and other consumers similarly situated purchased and overpaid to use Defendant's platform under the false impression that the tickets were backed by a "100% Buyer Guarantee" that would allow purchasers to get a full cash refund if there is a cancellation without a reschedule . Fri, 13 Jan, 2017 at 2:47 PM. The company will send an email . Vivid Seats Knowledge Base. Refund policy. Positive reviews (last 12 months): 40.4%. But as part of the . Tickets purchased from these sites will not be valid for entry. Vivid Seats (NASDAQ: SEAT) has settled a dispute over refunds related to several major white label ticketing clients, agreeing to pay out $4.4 million in refunds to consumers in New York. Tickets purchased from these sites will not be valid for entry. *The refund policy outlined above applies only to tickets purchased through Ticketmaster, the official ticket marketplace of the NFL. Vivid Seats's third-party sellers list and sell the tickets. For postponed events, we follow. "Vivid Seats Gives Back," a new gift card program, launched this week. Refund policy. Vivid Seats, or any third-party resellers. Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split.. 5. The plaintiffs ask the court to order Vivid Seats to reverse its alleged retroactive refund policy changes, cease issuing "loyalty credits" in lieu of refunds to those who have not requested such vouchers and pay other damages to proposed class members. This offer is not eligible for promo codes. Any tickets purchased from a third party will not give the buyer . As a resale marketplace, Vivid Seats lists tickets that come from a vast ne. This event will follow all local & state health guidelines. This event will follow all local & state health guidelines. Vivid Seats guarantees that your tickets will be delivered in time for your event and will be valid for entry to that event or you receive a full refund. The U.S. District Court for the Northern District of Illinois approved the agreement Monday over the opposition of a handful of objectors. Event description. ClassAction.org's coverage of COVID-19 litigation can be found here and over on our Newswire. Dial +1 (866) 788-2482. Vivid Seats is an online reseller of seats for concerts, theater shows, sporting events, and more. The proposed class of purchasers alleges the ticket reseller violated its 100% guarantee by failing to . Vivid Seats LLC will pay $7.5 million to settle claims it failed to issue full refunds for shows canceled due to the coronavirus under the terms of a proposed settlement filed in the Northern District of Illinois. As our Sales Terms and Conditions state, all sales are final. Event description. Vivid Seats immediately offered Vo a 120% voucher or a full refund of $1,200 he spent on tickets. The program allows customers to receive an extra 10% towards the total . Tickets purchased from these sites will not be valid for entry. Open the SeatGeek app. Find your seats with the mobile ticket app of the largest independent ticket marketplace, Vivid Seats. Refund policy. You can then use that coupon for up to a year on tickets for any future event. 1-833-321-1231. info@TicketPurchaseSettlement.com. Vivid Seats's third-party sellers list and sell the tickets. Madsen drove home disappointed, and when she got there, she reached out to the KSL Investigators. Claim Form Deadline: November 10, 2021 Who's Eligible: Anyone residing in the United States, its territories, or Canada, who at any time on or before April 1, 2021, purchased a ticket through Vivid Seats to an event that, at any time between Sept. 29, 2016, and April 1, 2021, was cancelled or was postponed or rescheduled and has not yet . Ages 21+. 4. Event description. Lawsuits were filed over the changes, which included a shift from cash refunds to consumers when events were cancelled (rather than rescheduled) to vouchers good towards future . For more details on our specific policies, please read below. Does Vivid Seats have a return policy? Vivid Seats, the online marketplace where they bought the tickets, refused to give them a refund, Larkin said. Tickets purchased from these sites will not be valid for entry. Vivid Seats denies these . Vivid Seats, or any third-party resellers. The agreement, announced by New York Attorney General Letitia James Friday morning, stems from refunds that Vivid Seats' clients refused consumers for events cancelled in the wake of the COVID-19 pandemic. . Postponed or rescheduled events will not be refunded or otherwise compensated. However, there may be occasions where events are cancelled with little notice. All sales are final. For order status and expected delivery dates, log in to My Account. Vivid Seats will determine when an event is canceled based upon the best information available. Because Vivid Seats's third-party sellers set the ticket price and because pricing is subject to the forces of supply and demand, the price may be above or below face value. This event will follow all local & state health guidelines. 1650 Arch Street, Suite 2210. Elizabeth Ghea says $130 was a lot of money for a single mom who . All sales are final. Vivid Seats (NASDAQ: SEAT) has settled a dispute over refunds related to several major white label ticketing clients, agreeing to pay out $4.4 million in refunds to consumers in New York. Regarding COVID-19 related event cancelations: as events become eligible for refunds, we'll provide updates via email with details about your options. VividSeats Refund Policy (Security, Trust & Reliability) The 100% Buyer Guarantee: The 100% Buyer Guarantee promises that your transaction will be secure, that your tickets will be delivered before your event, and that those tickets will be valid and authentic. The lawsuit claimed that Vivid Seats was obligated to make payments for tickets purchased on or before April 1, 2021 to events that, at any time from September 29, 2016 through April 1, 2021, were cancelled, postponed, or rescheduled, that Vivid Seats failed to do so and that purchasers were injured as a result. View StubHub Refund Policy. For postponed events, we follow . Vivid Seats will pay $7.5m in a proposed settlement deal after ticket buyers alleged it failed to issue full refunds for shows cancelled due to the COVID-19 pandemic. How would you go about getting a refund on a re-sold ticket? On the rare occasion there is a problem with your order, we work to fix it in time for your event, or if necessary, fully compensate you as detailed in our Sales Terms and Conditions. Refund policy. At the time I was notified, Vivid Seats offered a choice of a refund if applied for within 7 days or a credit of 110% of ticket value to be used at a later date. About this event . No Refunds. c/o Settlement Administrator. The stock is currently down 4.6% year-to-date, down 8.2% over . Sometimes Vivid Seats offers VIP New Policies meet and greet tickets, which can cost more than front row seats or floor tickets. Browse the help articles listed below or if you still require assistance you can contact us. Refund policy. Vivid Seats provides excellent customer service and we are committed to your satisfaction. 2. Event description. Cancellation Policy. VividSeats has a consumer rating of 4.2 stars from 2,015 reviews indicating that most customers are generally satisfied with their purchases. Will I receive compensation if my event is rained out, postponed, or rescheduled? Following the merchant's refund policy . Browse or search articles to find answers to your questions. Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. Vivid Seats LLC's $7.5 million settlement of class action claims that it failed to issue full refunds for shows canceled due to the coronavirus won final approval by the Northern District of Illinois. Vivid Seats (NASDAQ: SEAT) has settled a dispute over refunds related to several major white label ticketing clients, agreeing to pay out $4.4 million in refunds to consumers in New York. Any tickets purchased from a third party will not give the buyer . Additionally, the agreement extended the deadline for the company's credits to be used until December 31, 2022. General Information 14. . Please contact their customer service . FAQs. New Policies floor seats can provide a once-in-a-lifetime experience. All sales are final. Because Vivid Seats's third-party sellers set the ticket price and because pricing is subject to the forces of supply and demand, the price may be above or below face value. Refund policy. Cancellation Policy 5. Information about Covid-19 Vivid Seats is closely monitoring . Find your seats with the mobile ticket app of the largest independent ticket marketplace, Vivid Seats. Any tickets purchased from a third party will not give the buyer . Vivid Seats' service fees are reported to run from 20% to 40% of the original ticket price. VividSeats ranks 4th among Tickets sites. Current Ticket Policies: Subject to Change*. Vivid Seats - No refunds - they deny you requested refund for canceled event I called (multiple times and spoke with Matt who said the refund would go back to my card), emailed (with Lexy), and live chatted (with a non-human) with the company in regards to tickets for a show that was canceled due to covid 19. View Levi's® Stadium Ticketback Terms. Compensation may be in the form of a refund or store credit in the amount of the purchase price (including delivery fees, less possible restocking fees), at our sole discretion. The proposed class of purchasers claims the ticket reseller retroactively went back on its 100 per cent guarantee after events were cancelled in the wake of the pandemic. If you believe your event may be cancelled, please check with the artist, team, or venue's website prior to arriving to ensure that your event is taking place. ), please . Can I cancel an order I've already placed? The StubHub Ticket Refund by Phone. It states that when an event is canceled, ticketholders have the choice of getting a full refund or credit plus 10%. All tickets purchased through resale sites (e.g. Vivid Seats was one of several companies to rapidly shift their refund policies in early 2020 when COVID put a near-immediate stop on all large scale events in March. Information about Covid-19 Vivid Seats is closely monitoring . Can I cancel my order? if a business promises full refunds for cancelled reservations on its website — a practice that's becoming increasingly common as companies try to . This offer is not eligible for promo codes. Vivid Seats also offers a full refund guarantee if the event you purchased a ticket for gets canceled. However, refunds are taking longer than usual "due to the unprecedented nature of the global pandemic and the catastrophic impact on the live events industry," the company said in a press release. If you think you're eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. They allow you to resell a ticket if you no longer want it or have changed your mind after purchasing. Then, he says . Refund policy. Live Nation Entertainment Inc., its subsidiary Ticketmaster Entertainment Inc., and Vivid Seats LLC were hit with suits in the Northern District of Illinois for failing to issue full refunds for shows canceled due to the coronavirus. View Ticketmaster Refund Policy. StubHub and Vivid seats will let you choose whether you want a refund or a coupon worth 120% of what you paid. It was something like $25 store credit, Trinder said, and he never got it. Vivid Seats, or any third-party resellers. That's also the policy for ticket resellers SeatGeek, but StubHub and Vivid Seats are giving different options. Any tickets purchased from a third party will not give the buyer access to the . No Refunds. Vivid Seats If your event is canceled, you will get 110 percent in Vivid Seats credit, plus 10 percent will go toward MusiCares Foundation, whose mission is to provide "a safety net of critical. To allow us to help as many fans as possible, please wait for that update before reaching out with refund requests. Vivid Seats Event Cancellation Class Action Lawsuit. About this event . Set your price or use our recommended price and tap List tickets.. You can edit or delist your listings by tapping Edit or Delist at any time before the event . Vivid Seats - No refunds - they deny you requested refund for canceled event I called (multiple times and spoke with Matt who said the refund would go back to my card), emailed (with Lexy), and live chatted (with a non-human) with the company in regards to tickets for a show that was canceled due to covid 19. All tickets purchased through a resale (e.g. The company told him he couldn't get his money back because the show wasn't officially canceled. Claims Administrator Contact Information: Vivid Seats Purchase Settlement. Ticketmaster didn't respond with a comment, but Vivid Seats wrote, "In the event of a canceled event, Vivid Seats offers customers a refund of 100% of their order. And I obviously can't get one through the bonnaroo front gate tickets website. He kept checking for the actual tickets to be sent electronically, but says they never arrived. To return an item, it must be in brand new condition with original packaging. The 100% Buyer Guarantee promises the ticket purchase is secure, the tickets will arrive before the . Select the ticket group you'd like to sell. Refund policy. At Vivid Seats, if an event is postponed, they are telling fans to "hold on to your tickets for now." If it is canceled, they are offering refunds, but it may take time. The Vivid Seats class action lawsuit maintains that the "full refund" has been a long-standing policy of the defendant and that its customers relied on that promise when they purchased tickets. Tags: Entertainment, Event Tickets, Failure To Pay For Refund. Yes, but only in certain cases. If you want a full cash refund instead of the voucher option, customers should contact Vivid Seats' customer service team within seven days of the cancellation. This section is where the site makes its money. FAQs. Stoogenke checked Vivid Seats' refund policy. We are unable to cancel or refund your ticket purchase once placed. This company has been making people happy since 2001. If a show is canceled, with no new date, then they will refund . Ages 21+. Vivid Seat Payment Methods All major credit cards - (Visa, Mastercard, American Express, Discover) Vo picked the refund, but weeks went by and Vo says Vivid Seats asked for more time. If you can't make the event anymore, we encourage you to resell or pass along your tickets to someone else as tickets are transferable. Vivid Seats Fan Experiences . Our Seller FAQs may be able to answer any questions you have about the fan selling process. All sales are final. Unfortunately, no. As our Sales Terms and Conditions state, all sales are final. No Refunds. Vivid Seats's third-party sellers list and sell the tickets. A screenshot shows tickets for Dan + Shay from ticket reseller Vivid Seats. Below, Vivid Seats catalogs notable . The Vivid Seats Covid-19 Refund Settlement funds are to be used to refund customers who bought tickets for canceled events from Vivid Seats. This event will follow all local & state health guidelines. It was technically postponed — until who knows when — and didn't qualify for a refund. View Vivid Seats Refund Policy. Ticket owners recoup some of the money spent for the tickets, and buyers get a good deal. The $7.5 million Vivid Seats class action settlement between an events company and ticket buyers who claimed it changed its refund policy for canceled events following the onset of COVID-19 was given final approval by a federal judge in Illinois. 1. Vivid Seats sent Gary a confirmation thru his phone after he paid the $445 required for the 4 tickets. Vivid Seats will alert you via email as soon as we have been alerted of a cancelled event. About this event . These are the steps to do it: Gather all the information you have on the purchase. Can I cancel an order I've already placed? What Is the Vivid Seats Refund Policy? From festivals and concert tours to March Madness and MLB Opening Day, coronavirus (COVID-19) has impacted just about every sort of live event scheduled for spring 2020. StubHub, Vivid Seats, Ticketmaster Exchange, etc) will be subject to the refund policy of the ticket marketplace. Please contact their customer . If the event organizer or performing artist cancels an event, you can request compensation for your ticket. FAQs. Information about Covid-19 Vivid Seats is closely monitoring . Coronavirus (COVID-19) has led to the cancellation or postponement of countless concerts, games and performances of all shapes and sizes. MLB Allows Each Team To Decide Ticket Refund Policy April 28, 2020 at 2:32 pm Filed Under: Baseball , Coronavirus , COVID-19 , MLB , refunds , sports , Tickets You can choose between receiving a cash refund or the Rewards Cash loyalty credit 10% more than the total value of the order. 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